The General Manager under the direction of the Regional Director will primarily be responsible for the overall operations of the Hotel. They develop the budget for each department, approve expenses and establish the standards of service. The General Manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the establishment. The manager will address and deal with customer complaints and ensure that customers have an enjoyable visit at the hotel.
Planning and Organizing
Resource and Fiscal Management
Assume overall responsibility for the operations of the hotel.
Establish the financial and service standards for the hotel.
Directs the focus of the Sales Department.
Contribute to the development of the organization's vision and strategy to guide the organization and ensuring co-operation across departments.
Monitor departmental performance against goals and take corrective action when necessary, including implementing cost-savings measures as required.
Provide vision and leadership to staff members and encourage the growth and financial viability of the company.
Provide written and verbal reports on organizational activities on an ongoing basis, and as requested from time to time.
Allocate material, human and financial resources to implement organizational and departmental policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planning.
Schedule staff and work activities.
Supervise, and provide advice, support, guidance, and direction to staff; monitor the performance of staff on an on-going basis, conduct annual performance reviews, discipline and terminate staff as required.
Liaise with outside vendors and negotiate over service prices/contracts.
Prepare budgets and monitor expenses.
Answer customer questions regarding policies and procedures; deals with customer complaints and comments. Address and troubleshoot problems and concerns.
Inspect property and services to ensure the compliance with licensing laws, health and safety and other statutory regulations.
Inspect hotel for cleanliness and appearance; supervises maintenance, supplies, renovations and furnishings.
Coordinate front-office activities of hotels and resolve problems.
Develop advertising strategies and campaigns.
Participate in community affairs and maintains a positive public image for the hotel including representing the hotel at tourism and business associations
Other duties as assigned.
- Minimum of 2 years Hotel General Manager experience, or 3-4 years Sales or Rooms Division Manager experience.
- Diploma or Degree in Hotel/Restaurant Management would be an asset.
- 'Hands-on' Management style.
- Exceptional Leadership skills.
- Commitment to exceeding Guest expectations.
- Computer literate with knowledge of a variety of computer software applications including the Microsoft Office Suite (Excel, Access, Word, Powerpoint), and Hotel PMS's.
- Superior written and verbal communication skills.
- Excellent organizational and time management skills with the ability to
set priorities for self and others in the hotel.
- Ability to develop and motivate staff to achieve challenging goals.
**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
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do NOT contact us with unsolicited services or offers